Benifits

• Incentives: Upto 3000
• Transportation: Yes ( For night shifts) upto 15KM with in Hyderabad
• Working Days: 6 days (1 Rotational Week off)
   

Roles & Responsibilities

• Handle inbound and outbound customer calls professionally and courteously.
• Assist customers by answering inquiries and providing accurate product or service information.
• Resolve customer issues and complaints efficiently while ensuring a positive customer experience.
• Identify customer needs and provide appropriate solutions within defined service standards.
• Maintain accurate records of customer interactions, feedback, and resolutions in the system.
• Escalate complex issues to the appropriate department whenever necessary.
• Follow company policies, processes, and quality standards during all customer interactions.
• Achieve individual and team performance targets, including quality, productivity, and customer satisfaction.
• Build and maintain positive relationships with customers through effective communication.
• Ensure a high level of customer satisfaction by delivering timely and effective support