NivaBupa is Hiring for this role.

Key Responsibilities

• Respond to customer inquiries through phone, email, chat, or other communication channels in a timely and professional manner.

• Provide accurate information regarding products, services, policies, and procedures.

• Handle customer complaints, concerns, and service requests efficiently and courteously.

• Maintain and update customer information and records in company systems.

• Follow up with customers to ensure issues are resolved and satisfaction is achieved.

• Coordinate with internal departments to address customer requirements and resolve escalated cases.

• Process customer requests, orders, and service-related documentation accurately.

• Monitor customer feedback and share insights for service improvement.

• Ensure compliance with company standards for customer service and data confidentiality.

• Achieve assigned customer service, quality, and productivity targets.

Required Skills

• Excellent verbal and written communication skills.

• Strong customer service and relationship management abilities.

• Good problem-solving and conflict-resolution skills.

• Basic computer proficiency and familiarity with CRM or customer support tools.

• Ability to multitask and work in a fast-paced environment.

• Strong attention to detail and organizational skills.

• Team-oriented attitude with a customer-centric approach.