Key Responsibilities

• Customer Support: Respond promptly to inbound customer calls, understand customer concerns, and provide accurate, courteous, and effective resolutions.
• Issue Resolution: Address customer inquiries, complaints, and service requests while ensuring a positive customer experience.
• CRM Management: Maintain accurate records of customer interactions, update customer information, and document case details in the CRM system.
• Order Processing: Process customer requests, service orders, and transactions in accordance with company policies.
• Follow-up & Feedback: Conduct follow-up calls to ensure customer satisfaction and gather feedback on service quality.
• Escalation Management: Escalate complex or unresolved issues to the appropriate teams or supervisors for timely resolution.
• Compliance & Quality: Adhere to company policies, quality standards, and service-level agreements (SLAs) while maintaining confidentiality of customer information.
   

Benefits

• Shift Allowance
• Performance-Based Incentives
• Comprehensive Health Insurance