Key Responsibilities

• Ensure seamless resident check-in, check-out, onboarding, and visitor management.
• Deliver exceptional customer service by addressing resident queries and resolving concerns promptly.
• Supervise front office operations and support shift scheduling.
• Coordinate concierge services, parcel handling, and resident assistance.
• Plan and support resident engagement activities and community events.
• Collaborate with Housekeeping, Security, Maintenance, Food & Beverage, and Sales teams to ensure smooth operations.
• Maintain resident records, operational reports, and documentation with accuracy.
• Utilize Property Management Systems (PMS), ticketing platforms, and digital tools for resident management and reporting.
• Ensure compliance with company policies, SOPs, safety, and security standards.
   

Required Skills

• Excellent communication, interpersonal, and customer service skills.
• Experience in Front Office, Guest Relations, or Concierge operations.
• Strong problem-solving, multitasking, and organizational abilities.
• Proficiency in MS Office, Google Workspace, and Property Management Systems (PMS).
• Ability to work effectively in a fast-paced, customer-focused environment.
   

Eligibility

• Graduate in Hotel Management, Hospitality, Tourism, or a related discipline.

• Experience in hotels, serviced apartments, co-living spaces, or premium residential communities is preferred.

• Willingness to work rotational shifts.