Job Summary :  We are looking for an energetic, customer-focused, and enthusiastic Customer Service Associate (CSA) to join our retail store located within a university campus. The ideal candidate will ensure an exceptional customer experience by assisting students, faculty, and visitors while maintaining store standards, achieving sales targets, and supporting smooth day-to-day operations. CSAs are the face of the brand and play a key role in customer satisfaction and repeat business.

Key Responsibilities

Customer Service

• Welcome every customer with a smile and positive attitude.
• Understand customer requirements and recommend suitable products.
• Handle customer queries and complaints professionally.
• Build strong relationships with regular customers.
• Ensure every customer leaves with a positive shopping experience.

Sales & Revenue

• Achieve daily and monthly sales targets.
• Promote new products, offers, and combo deals.
• Upsell and cross-sell products.
• Increase average bill value through effective product recommendations.

Billing & Cash Handling

• Operate the POS system accurately.
• Accept cash, UPI, card, and digital payments.
• Ensure zero billing errors.
• Maintain cash reconciliation at shift closing.

Store Operations

• Ensure shelves are fully stocked and products are properly displayed.
• Follow FIFO/FEFO inventory practices where applicable.
• Monitor stock levels and report shortages.
• Assist in receiving and arranging inventory.
• Support stock counts and inventory audits.

Visual Merchandising

• Maintain attractive product displays.
• Ensure shelves, refrigerators, and promotional displays are clean and organized.
• Place promotional materials according to company guidelines.

Hygiene & Store Maintenance

• Maintain cleanliness of the store, counters, equipment, and storage areas.
• Follow food safety and hygiene standards.
• Ensure products are fresh and within expiry dates.
• Wear proper grooming and uniform at all times.

Compliance & Loss Prevention

• Follow company SOPs and university guidelines.
• Prevent pilferage and report suspicious activities.
• Handle company assets responsibly.
• Follow safety, security, and emergency procedures.

Teamwork

• Support teammates during peak hours.
• Attend daily briefings and training sessions.
• Maintain discipline and punctuality.
• Perform any additional operational responsibilities assigned by the Store Manager.

Skills Required

• Excellent communication skills (English & Hindi)
• Customer-first attitude
• Sales orientation
• Positive personality
• Team player
• Basic computer and POS knowledge
• Cash handling skills
• Ability to work under pressure
• Strong interpersonal skills
• Attention to detail