Field Computer Hardware Engineer is responsible for providing on-site technical support, installation, troubleshooting, repair, and preventive maintenance of desktop computers, laptops, printers, networking devices, and other IT infrastructure at customer locations. The role requires excellent technical knowledge, strong customer service skills, and the ability to resolve issues within committed service levels.
 

Key Responsibilities

• Install, configure, troubleshoot, and repair desktops, laptops, printers, and IT hardware.
• Provide on-site technical support for hardware, software, and basic networking issues.
• Install Windows OS, Microsoft Office, antivirus, and other required applications.
• Configure LAN, Wi-Fi, routers, printers, and peripheral devices.
• Perform preventive maintenance, hardware diagnostics, and data backup/recovery.
• Update service reports, CRM records, and maintain documentation after each customer visit.
• Ensure timely resolution of service requests while delivering excellent customer support.

Other Requirements

• Willingness to travel within the assigned territory.
• Two-wheeler with a valid driving licence (preferred).
• Good communication and customer handling skills.