Key Responsibilities

• Manage box office operations, including ticket issuance, processing cash and digital payments, and ensuring accurate transaction records.
• Handle concession counter operations by preparing and serving food and beverages, generating bills through the POS system, and collecting payments via cash, card, or UPI.
• Provide exceptional guest service by welcoming patrons, assisting with seating, and ensuring a pleasant cinema experience.
• Deliver Seat Order Service (SOS) by taking and serving food and beverage orders directly to guests at their seats during shows and intermissions.
• Resolve guest queries and complaints professionally to ensure high levels of customer satisfaction.
• Maintain cleanliness, hygiene, and organization across assigned operational areas.
• Coordinate effectively with team members and supervisors to ensure smooth day-to-day cinema operations.
• Comply with shift schedules, including weekends, holidays, and rotational shifts, to meet operational requirements.