Service Engineer is responsible for providing high-quality technical service and customer support during equipment installation, maintenance, and service visits. The role requires strong technical knowledge, effective communication skills, problem-solving abilities, and a willingness to travel to customer locations.

Key Responsibilities

• Perform equipment installation, commissioning, maintenance visits.
• Provide prompt and professional technical support to customers.
• Diagnose, troubleshoot, and resolve equipment breakdowns and technical issues.
• Respond to customer service requests and escalate complex issues when required.
• Interact with customers to understand service requirements, provide solutions, and collect feedback.
• Promote and recommend relevant accessories, spare parts, and add-on services during customer visits.
• Represent the organisation professionally and maintain high standards of customer service.
• Travel to different customer locations as required and adapt effectively to diverse field conditions.