Eligibility Criteria

• Candidates with good verbal and written communication skills.
• Must be fluent in Hindi and English.
• Basic computer knowledge is required.
• Good interpersonal and customer-handling skills.
• Ability to understand customer queries and provide appropriate solutions.
• Candidates should have a professional, polite, and customer-focused approach.
   

Key Responsibilities : 

• Receive and resolve customer complaints regarding internet connectivity, speed, downtime, and service issues.
• Register and update customer complaints, service requests, and installation requests in the system.
• Coordinate with the technical and field teams for timely resolution of customer issues.
• Provide customers with accurate information regarding plans, services, installation, billing, and maintenance.
• Follow up on pending complaints and ensure timely closure of service requests.
• Maintain accurate records of customer interactions, complaints, and resolutions.
• Assist customers with basic troubleshooting and guide them through standard solutions.