Key Responsibilities

• Handle inbound and outbound customer calls related to mobile, internet, and TV services.
• Resolve technical and connectivity issues, including network, broadband, router/modem, and service-related problems.
• Diagnose issues through basic technical troubleshooting and provide appropriate solutions or escalate complex cases.
• Maintain accurate customer account information, call records, and service tickets in CRM systems.
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Technical Skills

• Basic knowledge of telecommunication, broadband, mobile, and DTH/TV services.
• Understanding of network connectivity, Wi-Fi, routers/modems, and basic troubleshooting.
• Working knowledge of CRM/ticketing systems and MS Office.
• Ability to understand and explain technical issues in simple customer-friendly language.