Field Officer is responsible for the smooth and efficient management of security guards and housekeeping staff deployed at various client locations. The Field Officer acts as a link between the company, employees, and clients and ensures proper manpower deployment, discipline, attendance, service quality, and client satisfaction.

Key Duties and Responsibilities
 

1. Site Visits and Inspection

• Conduct regular visits to all assigned client locations.
• Check whether security guards and housekeeping staff are present and performing their duties properly.
• Inspect employee uniforms, grooming, ID cards, and overall discipline.
• Ensure that employees follow the instructions and Standard Operating Procedures (SOPs) of the company and client.
• Submit regular site inspection reports to management.

2. Attendance and Manpower Management

• Monitor the daily attendance of security guards and housekeeping staff.
• Ensure that all employees report for duty on time.
• Maintain proper records of absenteeism, late coming, leave, and replacements.
• Arrange relievers or replacement employees in case of absence, leave, resignation, or emergency.
• Ensure that no duty point remains unattended due to manpower shortage.

3. Security Guard Supervision

• Ensure that security guards perform their assigned duties properly.
• Check gate registers, visitor registers, vehicle entry and exit records, material inward and outward registers, and other relevant records.
• Ensure proper checking and monitoring procedures are followed at entry and exit points.
• Check whether guards are alert and vigilant during duty.
• Ensure that guards do not sleep, use mobile phones unnecessarily, consume alcohol, or leave their duty point without permission.
• Ensure proper handover and takeover between shifts.

4. Housekeeping Staff Supervision

• Monitor the cleanliness and hygiene standards at client locations.
• Check whether housekeeping staff are performing their duties as per the work schedule.
• Ensure proper cleaning of offices, washrooms, common areas, staircases, parking areas, and other assigned locations.
• Check the proper use of cleaning materials, equipment, and machinery.
• Ensure that housekeeping staff maintain personal hygiene and proper grooming.
• Report shortages of housekeeping materials and equipment to the concerned department.

5. Client Coordination

• Maintain regular communication with client representatives.
• Understand and resolve client complaints related to security or housekeeping services.
• Collect regular feedback regarding employee performance and service quality.
• Inform management immediately about any major complaint or service issue.
• Ensure that client instructions are properly communicated to the deployed employees.

6. Employee Discipline and Grooming

• Ensure that all employees wear clean and proper uniforms.
• Check whether security guards are wearing shoes, belts, caps, ID cards, and other required items.
• Ensure that housekeeping staff use proper uniforms and personal protective equipment (PPE).
• Maintain discipline among employees.
• Counsel employees regarding misconduct, late coming, absenteeism, and poor performance.
• Report serious disciplinary matters to the Operations Manager or HR Department.

7. Training and Guidance

• Provide basic on-site training to newly deployed security guards and housekeeping staff.
• Explain the duties and responsibilities of employees before deployment.
• Conduct regular briefing sessions regarding discipline, safety, grooming, client requirements, and work procedures.
• Ensure employees understand emergency procedures.
• Identify training requirements and report them to management.

8. Emergency and Incident Management

• Respond immediately to emergencies at client locations.
• Coordinate with management and client representatives during emergencies.
• In case of theft, fire, accidents, fights, medical emergencies, or other incidents, take immediate action as per company procedures.
• Prepare and submit an incident report to management.
• Ensure proper coordination with police, fire brigade, ambulance, or other emergency services whenever required.

9. Recruitment and Deployment Support

• Assist in arranging suitable candidates for vacant positions.
• Coordinate with HR for urgent manpower requirements.
• Verify whether newly deployed employees have submitted the required documents.
• Assist new employees in understanding their duty location and responsibilities.
• Ensure timely deployment of manpower as per client requirements.