We are looking for a motivated and customer-focused collection officer to manage collection-related customer interactions and ensure timely recovery of outstanding payments. The candidate should have good communication skills, experience in collections, and the ability to handle customers professionally.

Key Responsibilities

• Contact customers regarding pending payments and outstanding dues.
• Follow up with customers through calls and other approved communication channels.
• Handle collection-related queries and provide appropriate information to customers.
• Maintain professional and positive customer interactions.
• Negotiate and encourage customers to make timely payments.
• Maintain accurate records of customer interactions and collection activities.
• Follow company policies and processes while handling collection activities.
• Work towards achieving assigned collection targets.

Candidate Requirements

• C1-level communication skills are required.
• Strong verbal communication and customer-handling skills.
• Ability to handle collection-related customer interactions professionally.
• Good negotiation and interpersonal skills.

Preferred Skills

• Excellent communication skills.
• Customer handling and relationship management.
• Negotiation skills.
• Ability to work under targets and deadlines.
• Professional approach towards customer interactions.