ICEGATE Process

Job Responsibilities

• Handle customer queries and provide timely resolutions through calls and other communication channels.
• Assist customers with process-related queries and ensure a positive customer experience.
• Maintain accurate records of customer interactions and follow up on pending issues.
• Coordinate with internal teams to resolve customer concerns efficiently.

Candidate Requirements

• Excellent verbal and written communication skills.
• Strong customer-handling and problem-solving skills.
• Candidates with a sales or customer service background will be preferred.
• Shift: Boys – Rotational Shift; Girls – Day Shift