Should Be able to speak and write Tamil and English
Taking/Handling Inbound Customer calls, Outbound calls, Emails, Chat
Listening to and understanding the customer’s requirements
Provide product service details & benefits to Customers
Providing end to end solutions to the customer
Asking the correct questions – probing and prompting the customer wherever required
Timely and accurate capturing all the information given by the customer
Timely follow up with Brands as per Escalation matrix till closure
Staying current with knowledge of products/ processes & services offered by the client
Ø Ensure full adherence to all the quality parameters and SOP
Ø Cooperate with other Team members, SMEs and Team Leaders.
Ø Ensure 100% adherence to schedule
Ø Escalating the call to the team leader / manager, wherever desirable
Ø Handling irate / demanding customers where necessary, in a tactical manner