📞 KEY RESPONSIBILITIES

• Maintain accurate call records and customer interaction reports.
• Plan and achieve daily/monthly free and paid service calling targets.
• Monitor and manage customer follow-ups to improve service retention and customer engagement.
• Provide effective customer care support and resolve customer queries promptly.
• Handle and coordinate customer complaints and grievances with the concerned departments.
• Organize and coordinate service camps and customer engagement activities.
• Monitor service-related customer feedback and ensure timely resolution.
• Follow up with customers to ensure a positive after-sales service experience.
• Ensure high levels of customer satisfaction and service quality.