Key Responsibilities

• Create, update and maintain Job Cards (JC) in the DMS/service software.
• Ensure timely and accurate RO/Job Card opening and closing.
• Update vehicle details, customer information, service details and billing-related data.
• Maintain daily Service MIS and reports as required by management.
• Monitor pending, open and closed job cards and coordinate with Service Advisors.
• Ensure proper data entry of labour, parts, warranty, insurance and service-related transactions.
• Generate daily/weekly/monthly service reports from DMS.
• Coordinate with Service Advisors, Workshop, Parts, Accounts and CRM teams for data accuracy.
• Maintain records of vehicle inflow, service billing, pending jobs and workshop performance.
• Support management in preparing MIS, productivity and performance reports.
• Ensure all required service documents and system records are updated properly.
• Identify data discrepancies and coordinate with concerned departments for correction.
• Maintain confidentiality and accuracy of dealership/service data.
• Provide basic support for DMS/system-related issues and escalate technical problems when required.

Required Skills

• Good knowledge of MS Excel and MS Office.
• Good typing and data-entry skills.
• Knowledge of DMS / automobile dealership software preferred.
• Good numerical and analytical skills.
• Strong attention to detail and accuracy.
• Good communication and coordination skills.
• Ability to work under pressure and meet daily reporting deadlines.