Guest Service Associate – Communication Centre

Key Responsibilities

• Handle all guest calls, requests and enquiries promptly and professionally.
• Coordinate guest requests with relevant hotel departments.
• Maintain accurate records of calls, requests, messages and follow-ups.
• Provide information on hotel facilities, services and local attractions.
• Handle wake-up calls, room service calls and emergency communications as per SOPs.
• Ensure timely follow-up and closure of guest requests.
• Maintain a warm, courteous and personalised communication style.
• Handle guest complaints professionally and escalate when required.

Candidate Profile

• Prior hotel/guest service experience is an advantage; freshers may apply.
• Excellent verbal communication and telephone etiquette.
• Pleasant voice, confident personality and good listening skills.
• Strong coordination and multitasking abilities.
• Good command of English and Hindi.
• Well-groomed, courteous and guest-focused.
• Comfortable working in rotational shifts.