Job Purpose

To provide warm, professional, and efficient front office services to guests while ensuring a smooth, comfortable, and memorable guest experience.

Key Responsibilities

• Welcome and greet guests warmly and professionally.

• Handle guest check-in and check-out procedures efficiently.

• Manage reservations, room allocation, and guest requests.

• Provide information about hotel facilities, services, and local attractions.

• Handle guest queries, feedback, and complaints professionally.

• Coordinate with Housekeeping, F&B, Engineering, and other departments to fulfil guest requirements.

• Maintain accurate guest records and ensure proper documentation.

• Handle billing, payments, and cash transactions as per hotel procedures.

• Assist with luggage, transportation, wake-up calls, and other guest services as required.

• Maintain high standards of grooming, hygiene, and professional conduct.

• Follow hotel SOPs, safety, security, and guest service standards.

Candidate Profile

• 12th Pass / Diploma or Degree in Hotel Management preferred.

• Freshers and candidates with relevant Front Office experience may apply.

• Good communication and interpersonal skills.

• Pleasant personality with a guest-focused approach.

• Basic computer knowledge and willingness to learn hotel systems.

• Well-groomed, confident, and professional.

• Flexible to work in shifts, weekends, and holidays.