To help the company run smoothly every day. The job includes processing orders, preparing documents, arranging dispatch, keeping records, making reports, and working with Sales, Production, Quality, Stores, Accounts and customers.

REQUIRED SKILLS
  • Good knowledge of MS Excel, MS Word, email and ERP / accounting software (Tally or similar).
  • Basic knowledge of GST, invoicing, dispatch and e-way bills.
   • Good communication and follow-up skills. Careful, accurate and good at managing time.


KEY RESPONSIBILITIES
   • Order processing: Receive customer enquiries and purchase orders. Prepare quotations. Check order details, specifications and prices. Enter the orders in the system.
   • Order coordination: Share confirmed orders with Production, Stores and Quality. Track the status of each order and tell customers the delivery dates.
   • Dispatch & documents: Prepare invoices, packing lists, delivery challans, e-way bills and other dispatch papers. Work with transporters. Keep proof of delivery.
   • Purchase & stores support: Raise purchase requests. Check with Purchase and Stores that material is available. Follow up with suppliers for delivery.
   • Accounts coordination: Send invoice and payment details to Accounts. Follow up with customers for pending payments when asked.
   • Data & records: Update ERP / Excel data correctly. Keep customer, supplier and order records. File and keep documents safely for audits.
   • MIS reports: Make daily and monthly reports on orders, dispatches, pending deliveries and payments.
   • Customer communication: Answer customer calls and emails. Pass complaints and urgent issues to the right department.