Swiggy Voice Process

Eligibility Criteria

• Good verbal communication skills.
• Basic computer knowledge.
• Ability to work in rotational shifts.

Required Skills

• Customer handling and problem-solving.
• Good listening and communication skills.
• Patience and a customer-friendly attitude.

Salary & Shift

• Shift Duration: 9 hours
• Shift Timing: Rotational shifts, as per process requirements
• Weekly Off: As per company policy

Key Responsibilities

• Handle incoming customer calls related to Swiggy orders.
• Resolve customer queries regarding order status, delays, cancellations, refunds, and delivery issues.
• Provide accurate information and professional customer support.
• Coordinate with delivery partners and relevant teams to resolve customer concerns.
• Maintain call quality, customer satisfaction, and process compliance.