Customer Support Associate

Location(s) : Mumbai, Mumbai City, Mumbai Suburban,

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Job Title - Customer Support Associate

Squarcell Resource India Pvt Ltd

Location(s) : Mumbai, Mumbai City, Mumbai Suburban, Exp : 0 - 4Years Qualification : HSC Salary : 1.5 - 2.4 INR P.A.

Posted On : Jul 12, 2023 | Job Type : 0 | Gender : Both Male & Female | Function : BPO | PWD : No

Job Description

Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility
Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients
Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough
Meet call handling quotas and individual and team sales targets
Gather and analyse client data to identify possible products or services to recommend to management
Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution
Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary
Follow communication protocols, rules, and policies

Company :	Squarcell Resource India Pvt Ltd
Type :	Multisector
Contact Person :	Pranjali Reddy
Email :	pranjali.reddy@squarcell.com
Phone :	93xxxxx51
Website :	http://www.squarcellresource.com
Address :	Sector 3, Salt Lake, Kolkata, West Bengal 700091

About Company

Squarcell Resource India Private Limited is one of the fastest growing Human Resource & Staffing Company in India. We offer various services to help organization in managing different human resource functions in a professional manner. The bouquet of our services includes Payroll Outsourcing & Staffing Solution, Training & Development, Placement Services, Manpower Recruitment. We fulfill the Manpower Management of our valued employers covering almost every sector in INDIA.

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