Location: Manesar
Experience: 0.2 - 2 Years
Salary: 2 - 3 INR L.P.A.
Qualification:
Specialization:
Course:
Other Course: Graduation
Other Specialization: Blended process
Posted On: Aug 08, 2023
Valid Upto: Sep 07, 2023
Job Type: Full Time
Gender: Only Male
Function: Software Development - Others
PWD: No
Job Title: Customer Care ExecutiveWork Location: ManesarDesired Experience: 2- 5 yearsNo. of days working: 6Weekly Off: Sunday (Fixed off)Work from Home/Office: Work from OfficeShift: Rotational ShiftCompany Website: www.smartbox.inBroad Function: We are looking for a seasoned Customer Care Executive with excellent command over English. Person shall be responsible to answer incoming calls from customers for various reasons- answer inquiries, resolve complaints and provide information. Additionally, the candidate will be responsible for making outbound calls to explain the customers about the Smart box Lockers Concept.Roles and Responsibilities:• Answer Inbound or Outbound calls professionally to provide information about customer orders and services or obtain details of complaints.• Comfortable with Rotational shifts to support our clients.• Keep records of customer interactions & inquiries, complaints, and comments as well as action taken.• Follow up to ensure that appreciate actions were taken on customers’ requests.• Refer unresolved customer complaints or requests to designated departments for further investigations.• Responsible for the Terminal Monitoring
Company: FCI-CCM
Type: BFSI
Contact Person: Deepanshi Singh
Email: dxxxxxxxxxxxxxx@fci-ccm.com
Phone: 93xxxxx16
Website: https://www.fci-ccm.com
Address: FCI-CCM, Fusion Square 8th Floor, Sector-126 Noida