Customer Care Executive

Job Details

Job Title -

FCI-CCM

Location(s) : Manesar Exp : Years Salary : Qualification :
Course : Specialization : Other Acceptable Qualification : Other Acceptable Specizliations :

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Job Description

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About Company

Founded in the year 1959, FCI began its humble journey as a small typing college that gradually moved into quick printing services and eventually expanded to transaction print & mail services. As businesses became more digital - their communication needs evolved as well. This led FCI to undergo transformation from physical to digital communications successfully. Today, we lie at the forefront of the Customer Communications Management industry that is helping organizations deliver exceptional customer experiences with our products and services. Backed by 6 decades of experience in handling physical and now digital communications, FCI is well placed to solve critical communications problem for many consumer facing businesses globally

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Customer Care Executive

Location: Manesar

Job Overview

Experience: 0.2 - 2 Years

Salary: 2 - 3 INR L.P.A.

Qualification:

Specialization:

Course:

Other Course: Graduation

Other Specialization: Blended process

Posted On: Aug 08, 2023

Valid Upto: Sep 07, 2023

Job Type: Full Time

Gender: Only Male

Function: Software Development - Others

PWD: No

Job Description

Job Summary :

Job Title: Customer Care Executive
Work Location: Manesar
Desired Experience: 2- 5 years
No. of days working: 6
Weekly Off: Sunday (Fixed off)
Work from Home/Office: Work from Office
Shift: Rotational Shift
Company Website: www.smartbox.in
Broad Function: We are looking for a seasoned Customer Care Executive with excellent command over English. Person shall be responsible to answer incoming calls from customers for various reasons- answer inquiries, resolve complaints and provide information. Additionally, the candidate will be responsible for making outbound calls to explain the customers about the Smart box Lockers Concept.
Roles and Responsibilities:
• Answer Inbound or Outbound calls professionally to provide information about customer orders and services or obtain details of complaints.
• Comfortable with Rotational shifts to support our clients.
• Keep records of customer interactions & inquiries, complaints, and comments as well as action taken.
• Follow up to ensure that appreciate actions were taken on customers’ requests.
• Refer unresolved customer complaints or requests to designated departments for further investigations.
• Responsible for the Terminal Monitoring

Company Info

Company: FCI-CCM

Type: BFSI

Contact Person: Deepanshi Singh

Email: dxxxxxxxxxxxxxx@fci-ccm.com

Phone: 93xxxxx16

Website: https://www.fci-ccm.com

Address: FCI-CCM, Fusion Square 8th Floor, Sector-126 Noida